Terms and conditions

1 – Purchasing on www.biscotticavanna.com

www.biscotticavanna.com it's the e-commerce of Forneria Artigiana Cavanna srl, thus the products bought on the website are entirely sold by Forneria Artigiana Cavanna srl, Via Gatto 9 – Villar San Costanzo 12020 CN – Tel.: 0171 902186 – P.I. e C.F: 03022920049.

The prices indicated are in Euros, and they are comprehensive of VAT. The Total showed in the Cart is summarized in the Order Draft which has to be confirmed by the Customer to ensure the sale in concluded.

biscotticavanna.com is structured to sell its product in Italy and Europe. However, if you desire to receive the products outside Europe you can contact our Customer Service via the following email address negozio@biscotticavanna.com to receive a free estimation cost.

 2 – Sale procedure

To conclude the sale on biscotticavanna.com it's necessary to fill out the Order Draft. The contract is closed when Forneria Artigiana Cavanna srl received the Order Draft correctly filled along with the payment of the total. When a customer confirms and sends the Draft Order, they commit to respect all the General Sale Conditions present in this page. The online sale contract between the Customer and the Supploer is considered concluced in Italy. Therefore, it is regulated according to the Italian Law. In case the customer wouldn't agree with our terms and conditions, we invite them to contact us before ordering to receive clarifications.

 3 – Payment methods

On biscotticavanna.com several payment methods are accepted:

– BANK TRANSFER: it's necessary to send a copy of the bank transfer occurred. The order will be shipped as soon as the bank transfer will be showed on Forneri Artigiana Cavanna srl bank account. The bank transfer will have to be done within 48h from the purchase, otherwise the order will be cancelled.

– CREDIT CARD: the STRIPE service is active.

– SATISPAY: the service is active.

– PAYPAL: the service is active.

4 – Order changes

Eventual order changes sent will have to be verified: if the payment of the order happened already (credit card - paypal - satispay) it won't be possible to change quantities and products; if the order has been paid through bank transfer and the transaction hasn't been concluded it will be possible to change quantities and/or products ordered. The billing information entered during the ordering phase can be modified up to the emission of the related invoice.

5 – Shipment and delivery

To initiate the shipping procedure, Forneria Artigiana Cavanna srl requests the availability to receive the supply: if the given availability won't be respected, eventual stock or redelivery costs will be charged to the customer. The products delivery will be initiated only once the order is paid and it will be carried out by the contracted carrier. The service of Standard Shipment is to consider by road. The packages travel with either Poste Italiane - Bartolini SPA - MBE mail boxes; to know the shipping status it's necessary to verify the tracking link received via mail or to send an email to the following email address negozio@biscotticavanna.com by specifying: name, surname and order number. The delivery time refer to article 7 of this page. 

 6 – Shipping costs

Shipping costs are automatically calculated by the system. It takes into consideration the weight, which total is updated automatically according to the quantity purchased. If the total price of the products chosen exceeds 79 euro (79€) shipping costs are automatically cleared; if the purchase exceeds 59 euros (59€) the shipping cost equals 5,90€; however the products tagged as 'outlet' are excluded by the total as their shipping costs are considered anyway. Forneria Artigiana Cavanna srl will perform a check on the shipping address and it will communicate to the Customer any additional costs based on specific locations: in sucha a case, the Customer will have the possibility to not confirm the order and they will be able to ask for a refund.

7 – Delivery time

Delivery time depends on products availability: from 48 to 72H (2/3 working days) from when the order is received.

The given delivery times are to be considered as indicative and non-binding; in any case, Forneria Artigiana Cavanna srl constantly operate to respect punctuality, looking for even anticipating them when duable. Finally, we precise that the deliveries close to Christmas or summer holidays could have delays tied to the contingency of those periods; in this cases make sure to contact the Customer Care Service to receive info about the delivery status of your order. It's possible to contact the Cusotmer Care Service at the email address negozio@biscotticavanna.com

8 – Possible unavailabilities

Forneria Artigiana Cavanna srl daily act to keep its online catalogue up-to-date. Due to the array of products and collections it offers, it could happen that a specific option would not be available for a given period. In such cases, Forneria Artigiana Cavanna srl will provide to immediately notify the Customer, who can decide whether to change their orther or ask for a refund. In the event of supply comoposed of several products, the eventual unavailability of an article will be followed by a refund of its price. It's given for granted that the latter occurs only in case of complementary of the articles 

9 – Uses limitations

The Forneria Artigiana Cavanna srl team constantly operates to keep up-to-date the information here listed. At the same time, the huge amount of contents developed makes possiblethe presence of inaccuracies. It's our daily responsability striving for the higher precision and in-depth information possible. However, it's the responsability of our Customer to consider and criticize the truth of the details which they consider essential in order to conclude a sle with satisfaction. 

10 – Right of Withdrawal and Returns Policy

Pursuant to Article 5 of Legislative Decree No. 185 of May 22, 1999, the Customer (if it qualifies as a “consumer” under Article 1 lett b) of Legislative Decree No. 185 of May 22, 1999) has the right to terminate the contract and return the Products ordered, without penalty and without specifying the reason, within 10 (ten) days of receipt of the Products.

This right can only be exercised by consumers, so all purchases made for purposes unrelated to the business or professional activity, i.e. where a VAT number reference is entered on the appropriate order form, do not enjoy this right as the good is used as a business tool.

The right of withdrawal must be exercised by the Customer, under penalty of forfeiture, by sending a registered letter to Forneria Artigiana Cavanna srl, within 7 working days of receipt of the Products. The above notice may also be sent, within the same period, by telegram or fax to Forneria Artigiana Cavanna srl at 0171 910228 provided that it is confirmed, by registered letter, within 48 (forty-eight) hours after sending the telegram or fax.

All returns (which must be perfectly intact and accompanied by the original packaging) must be authorized by Customer Service (tel: 0171 902186).This authorization will be sent only and exclusively in electronic format to the customer via email to the address that was indicated at the time of registration. Forneria Artigiana Cavanna srl will not be responsible for non-receipt of emails in case of incorrect or non-functioning addresses. The Customer may return the Product to the following address: Forneria Artigiana Cavanna srl Via Gatto 9 - Villar San Costanzo 12020 CN.

COD packages won't be accepted. Unauthorized packages won't be accepted.

The return has to be carried out within and not below 10 days from the authorization, otherwise it will be refused. Once the return arrives (and is checked) to Forneria Artigiana Cavanna srl will proceed with crediting the cost of what has been returned (as indicated in the order confirmation or invoice), by witholding where necessary the shipping fee plus the management expenses of the return (which will all be charged to the customer).

11 –Possible issues after delivery

In the interest of the customer, in case they'll have any problems concerned with the products received, the Customer Care Service will act to correctly manage the responsibilities of the issue among the various actors enegaged with the supply chain. These supply chain parties are: the product manufacturer, biscotticavanna.com as the seller, the carrier appointed by Forneria Artigiana Cavanna srl (of which Andrea Cavanna is the person in charge in case of necessity to rely on the insurance for transport damage), and the Customer themselves receiving the order. If a problem occurs, please contact immediately the Customer Care Service via email or phone. Subsequently Forneria Artigiana Cavanna srl will ask you to provide photographic material to have a more clear idea of the damage degree, along with being an official documentation of what happened. This procedure is necessary for the Customer Care Service to make sure the issues have not been caused by the Customer themselves (or by people delegated by them).

Ogni procedura qui espressa serve proprio a tutelare efficacemente i nostri clienti. L’eventuale sostituzione di parti difettose o danneggiate nel trasporto richiederà un tempo variabile a seconda della disponibilità della parte o del prodotto da sostituire. La pratica di sostituzione viene avviata al ricevimento della documentazione fotografica prodotta dal cliente, che ci deve pervenire nell’immediato periodo successivo alla consegna. Biscotticavanna.com opera comunque con la massima celerità al fine di ridurre i tempi di attesa. Nei casi di sostituzione di un prodotto è responsabilità del Cliente imballare adeguatamente le parti rese nel loro imballo originale per evitare danneggiamenti.

12 – Personal data processing

Pursuant to art. 13 of the legislative decree 30.06.2003 n. 196 (“personal data protection code”) it is informed that the personal data provided will be processed for:

– commercial purposes, direct sales, marketing and commercial information, promotional, statistical, by processing with prefixed criteria;

– that some data are mandatory for the purpose of order processing and refusal to provide them prevents receiving the ordered goods;

– other data (e.g., phone number, age) are optional and allow the company to improve customer service:

– that in any case the data will not be disseminated;

– that the data may be brought to the attention of parties specifically assigned such as employees or other collaborators for processing necessary or related to the sending of advertising material and order processing and third parties who perform or provide specific services strictly functional to the execution of the contractual relationship, such as:

– data entry companies, message envelope personalization, call center;

– Companies providing payment services;

– Companies providing shipping services;

– Internet site provider and its contributors

– that the customer/user has the right to obtain without delay a) the confirmation of the existence of personal data concerning him, even if not yet registered, and the communication in intelligible form of the same data and their origin, the purposes and methods of treatment, as well as in the logic on which the treatment is based: b) the identity of the owner and the person responsible; c) the cancellation, transformation into anonymous form or blocking of data processed in violation of the law; d) the updating and rectification or, if interested, the integration of data; e) certification that the operations referred to in points c) and d) have been brought to the attention of those to whom they were communicated unless this proves impossible or involves a manifestly disproportionate to the protected right; f) to know through free access to the register referred to in Art. 37 Legislative Decree 196/2003 the existence of data processing concerning him; g) to object free of charge to the processing of personal data for purposes of sending advertising material and direct sales.

To remove your e-mail address from our mailing list, simply send an e-mail to negozio@biscotticavanna.com with the subject line “Unsubscribe.” It will be deleted immediately.

Cavanna products must be stocked in dry and fresh space.

Some images have representative purposes only.